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Client Services & Account Management Jobs

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Client Services and Account Management roles within leading media and digital agencies.
VIP Manager (Customer Services) – Media & Technology Sector – Hertfordshire Hertfordshire £20,000 - £25,000 + Benefits Permanent Client Services & Account Management, Norton Leigh are working with a leading Hertfordshire based Media owner who are looking to add a VIP Manager to their team. This company operates a number of technology based gaming websites and this person will be responsible for managing the online communities, ensuring excellent customer service and maintaining membership numbers.

Role of the VIP Manager:

  • Excellent customer service skills in writing, on the phone and in person
  • Managing the existing community, building rapport with VIP players
  • Increasing customer satisfaction ratings
  • Seeking opportunities to upsell and cross sell products

Requirements of the VIP Manager:

  • Experience within a customer service role
  • Excellent written and spoken communication skills
  • Vibrant team player with a positive attitude
This is a great opportunity for a customer centric ‘people person’ to join a young, fun and growing business in the Hertfordshire area.  For more information on this role apply below....
Business Development Manager London £60,000 + Benefits Permanent Client Services & Account Management, Our client is an award winning, full service media agency and part of one of the largest Communications Networks in the world. Our client is looking for a Business Development Manager to join their Business Development team who work with a range of existing and prospective clients.

Description of the Business Development Manager Role

  • Supporting the Business Development Director and Associate Director in the planning, content and execution of pitches
  • Support the Business Development Director, Associate Director and agency leadership with prospecting for new business, and contact plans for key targets
  • Responsible for managing & coordinating the production of creds, RFI’s, RFP’s, tender documents and written submissions for new business
  • Full management of pitch logistics on regional pitches - workshops, team travel, conference room facilities, pitch day travel to meeting, room theatre

Desired Skills and Experience of the Business Development Manager Role:

  • 3-5 years’ experience of working in a new business/project management role or have worked in a media organization with a good appreciation for new business.
  • Excellent written communication skills and the desire and capability to learn how to communicate the cutting edge of media planning
  • Analytical and capable of a strategic point of view
  • Very productive/Self-starter

The Client

  • Well-established international media agency
  • Leading the market in merging data insights with performance marketing
  • Creative and forward thinking culture
  • Great benefits including 25 days holiday, gym membership, work pension scheme, private medical cover etc.
International Account Manager – Global Beauty Account Central London £40,000 + Benefits Permanent Client Services & Account Management, Norton Leigh is currently working with one of the world’s largest full service media agencies and winners of ‘Agency of the Year’. Our client is looking for an Account Manager to execute a Global Beauty Account’s transition from predominately traditional media methods, into digital.

Key Skills:

  • 2+ years experience in a client servicing role with a knowledge of traditional media methods

Description of the International Account Manager role:

  • Spearhead the digital transformation of one of the world’s leading cosmetics brands
  • Advise the client and wider team on digital strategy as the brand is looking to increase its digital spend.
  • Develop integrated online plans with current offline campaigns whilst maintaining the brands integrity

Desired skills and experience of the International Account Manager:

  • 2 years + in a digital marketing role (1 year + experience in a client servicing role and 1 year + experience in a Paid Search or Paid Social role)
  • Proven coordination and planning skills.
  • Good knowledge of traditional media methods with a passion for digital and new technology.

Our Client:

  • Norton Leigh’s client is a well-established media agency, working with some of the world’s largest and most innovative brands. This role will sit within a specialist client department, which are part of a wider network group, allowing access to fantastic brands but keeping the common mind-set.
  • Our client boast a creative and forward thinking culture and pride themselves on the opportunities given internally to their employee to really excel. They offer a host of benefits including 25 days holiday, gym membership, work pension scheme, private medical cover etc.
  • This role offers a real opportunity for the right candidate to join an exciting and prestigious agency at the heart of digital marketing.
Global Account Director – Full Service Media Agency Central London £60,000 + Benefits Permanent Client Services & Account Management, We are currently working with the world’s fastest growing media agency, part of one of the largest communications networks in the world. The agency have made their name planning and implementing innovative campaigns for some of the biggest brands across the globe. They are looking for a Digital Strategist to join the team in a challenging role, leading the strategy for a large technology company who looking to fully establish themselves in Western Europe. The team consists of planners, buyers as well as activation: they all sit together, working solely on this account.

 Key Skills:

  • 5+ years client side experience with knowledge of planning tools 

Description of the Global Account Director role:

  • Work with business leaders to identify long term goals
  • Create and develop media strategy across the consumer and business group brands
  • Take a hands on role in managing internal teams to ensure quality is delivered on time
  • Lead client meetings, calls and presentations

Desired Skills and Experience of the Global Account Director:

  • 5+ years’ experience, preferably client side
  • International media strategy and planning (TV, OOH, Print and Digital)
  • Client management & client facing work
  • Understanding of planning tools

The Client:

  • Fastest growing full service media agency
  • Part of the largest communications network in the world
  • Incredible training programmes available to all employees
  • They are based in a great location in Central London
Account Manager -Data Marketing Agency Central London £35,000 + Benefits Permanent Client Services & Account Management, Norton Leigh’s client is an award winning data marketing agency with a variety of exciting clients within the retail industry.  They are looking for an Account Manager to oversee campaigns as well as liaise with clients and technical teams, acting within a client servicing position. As the Account Manager you should have extensive experience in a client servicing role with knowledge of data marketing or a technical background.

Our Client:

  • Award winning data marketing agency
  • Great range of interesting clients looking for a leading edge when it comes to data marketing
  • Increasing opportunities to manage and grow a team
  • Competitive salary and great benefits

Description of the Account Manager role:

  • You will be responsible for managing the communication between data marketing projects and large retail accounts
  • As the Accounts Manager you will have the opportunity to manage significant business growth within the agency
  • You will be interpreting data marketing campaigns and overseeing initial briefs right through to the final delivery of campaigns

Desired Skills and Experience of the Account Manager:

  • As Account Manager you will have a minimum of 2 years’ experience in a client servicing role preferably in a data marketing or media agency
  • Have an understanding of analytically led campaigns
  • The Account Manager should have the ability to build relationships between analytical and technical teams as well as clients
If you think this is the job for you call 02071833021 or email / Apply now.  ...
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